How to Talk About Customer Service Experience

by Hannah Jones
Personal Assistant & Marketing Coordinator
The Customer Experience Advantage

In my work with David Avrin, we've seen a lot of interest in the basics of customer experience, so we decided to start a series on some of the most oft-asked questions about the topic, starting with this one: 

"How to Talk About Customer Service Experience"

Talking about customer service experience is a crucial aspect of business growth. It can be the difference between a one-time customer and a lifelong customer. Business owners must be able to effectively communicate with their customers about their service experience. Here are some tips on how to do so:

Use the right language:
When discussing customer service experience, use language that your customers can understand. Avoid using technical terms that only you and your team would understand. Use clear and concise language to explain your services and how they can benefit your customers.

Be transparent:
Transparency is key when discussing customer service experience. Be open and honest with your customers about any issues they may have experienced. Apologize for any mistakes and be willing to make things right.

Ask for feedback:
Encourage your customers to provide feedback on their service experience. This can be done through surveys, online reviews, or in-person conversations. Take their feedback into consideration and make any necessary changes to improve your service.

What is Considered Customer Service Experience

Customer service experience includes all interactions that customers have with your business. This can include interactions with your website, social media, customer service representatives, and products or services.

It is important to pay attention to every aspect of your customers' experience to ensure that they have a positive experience from start to finish. This includes everything from the ease of navigating your website to the promptness of your customer service responses.

As a business owner, it is your responsibility to make sure that your customers have a great experience with your business. By effectively communicating with your customers about their service experience, you can build strong relationships and create lifelong customers.