David Avrin's insightful books have received worldwide acclaim and have been published in multiple languages.
Based on the popular international video series, The Customer Experience Advantage Morning Huddle, this powerful new book by David Avrin will challenge your assumptions of what your customers, clients and constituents want, need and expect from you. Open any page and begin to create new competitive advantages by better understanding your changing customers and becoming remarkably easy to do business with.
The Morning Huddle
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
Why Customers Leave
Visibility Marketing
A remarkably accessible, relatable, thought-provoking reference book, Visibility Marketing speaks directly to business owners, entrepreneurs, marketing managers, and sales professionals. With wisdom gleaned from hundreds of presentations and workshops and conversations with tens of thousands of company leaders, Visibility Marketing will forever change how businesses and professionals look at the competitive landscape and how they promote themselves.
Ridiculously Easy to Do Business With
To future-proof your business, you need to do more than merely offer high quality and great service.
This practical guide offers over two dozen categories of policies and behaviors that cause “friction” (frustration) for your customers and clients.
It's Not Who You Know, It's Who Knows YOU!
Raise your profile and get the attention you deserve -- or your business, your brand, or yourself! In his new book It's Not Who You Know--It's Who Knows You!, noted speaker and “visibility expert” David Avrin shows you how to craft, build, and promote your own brand and win the eyes and ears of the marketplace.