Motivational Customer Service
Keynote Speaker
A superior Customer Experience is your new competitive advantage!
Top-Rated Customer Service
Motivational Keynote Speaker
Once of the most established customer service keynote speakers, David Avrin, CSP, Global Speaking Fellow has delivered his customer service and customer experience insights to organizations in 28 countries around the world.
Your clients are more demanding than ever, and their expectations are only growing. David Avrin answers the question of how to serve those clients not just today, but tomorrow as well, and how to future-proof your business and win more customers every year.
David has provided his compelling customer experience insights to clients such as Toyota, Hilton Hotels, RE/MAX, Fidelity Investments, Vistage International, Johnson & Johnson, Harley Davidson, UBS Financial, and Telarus.
Humorous, engaging, and just a tad irreverent, David Avrin’s customer service presentations will leave you and your team with immediate, actionable tools for success, and long-term business truths you won’t readily forget.
David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.
Just released!
Ridiculously Easy to Do Business With™
A new book by David Avrin
Acclaimed worldwide!
With versions in English, Spanish,
Mandarin, Vietnamese, Russian,
and an English version in India
Customer Service Events
Customer service revolution
We understand your passion for service and the drive to be best in class, which is why we created the Customer Service Revolution Conference and our proven Customer Service Experience Framework. 12 years ago, we began this conference to bring together business leaders who are committed to excellence. To date, thousands of business leaders have learned actionable steps and implemented revolutionary customer service.
pegaworld inspire
Step outside the ordinary and into our world. Mark your calendars: Next June, PegaWorld is returning to Las Vegas! Be there live to hear the stories, meet the people, and tour the tech that will enable you to create smarter, more adaptable ways of working. With plenty of fun along the way. Ready to step inside?
Salesforce Connections
Explore the best from Connections 2022, exclusively on Salesforce+.
See how you can skill up your teams, deliver powerful new customer experiences and access the full potential of Salesforce Customer 360.
CX Network Live: CX
CX Network LIVE is a quarterly online event (getting on average 1,000+ registrations) showcasing the challenges and opportunities around a theme impacting the customer experience industry. CXN LIVE provides expert insights and solutions to help senior global CX practitioners navigate unchartered territories and make better decisions.
Gartner Marketing
Gartner conferences are uniquely designed with a combination of actionable, objective insights, expert guidance and consultation, peer networking, and solution provider assessment. The experience is unforgettable — and transformative — and will help you and your organization achieve a stronger performance against your mission-critical priorities. Explore the 2022 conference schedule and join us to explore emerging trends, accelerate learning and guide near-term decisions.
Customer Service as a Topic
Customer service is one of the most important topics for businesses to consider today when gathering for everything from large conferences to small team trainings. An organization’s customer service strategy is of vital importance to every department, not just the ones immediately carrying out that strategy.
A business that actively explores new customer service ideas and emerging customer service trends will be positioned to succeed in any circumstances. Now, more than ever, waiting around and implementing the customer service structures of yester-year will hold organizations back. That’s why meeting in-person for an exchange of customer service ideas with thought-leaders in the field is so crucial.
If you’re planning a meeting centered around customer service, explore our resources below to find current news, best-selling books, and popular conferences about customer service.
Customer Service Podcasts
Customer Service Books
Running a conference, convention, or training on customer service? Here are some of the most popular customer service materials today:
Customer Service:
in the news
A TikToker and former call center employee recorded themself crying while on the phone with a customer in a viral video.
9 ways customer service is your secret weapon
If you own a retail business, you have plenty of worries. You have online shopping cutting into your client base from one side and big box...
VIDEO | Best customer service at Auto Safety Center in West Bend, WI
West Bend, WI – Reliable service, fast turnaround on repairs, and what separates Auto Safety Center from the rest? Watch the video and Mike...
A Southwest Airlines customer-service representative on what it's like
"This past weekend alone felt like a lifetime of shifts," a 47-year-old customer-service representative who's been at Southwest since 2008...
Check David’s Availability.
If you’re still in the exploratory phase of planning your event, we are here to help. Fill out our form to find out David’s availability, and talk through an ideal presentation for your event.
