Randy Gage Interview - CEO/Founder of Prosperity Factory
Listen on
David Avrin: Hi, it's David Avrin with the customer experience advantage podcast. So what does prosperity mean to you coming out of a pandemic, where scarcity rules the conversations? Scarcity of products, scarcity of employees, and more. How do we make that shift as business owners, as consumers, as entrepreneurs, how do we shift to a growth mindset and tap into the pent up demand for goods and services and connections and more? Well, my guest today is Randy Gage. He spent decades as a powerful voice for prosperity as a primary driver for a healthy, positive, and abundant life. He says that you can have gratitude for all that you do and all you have, and yet still have more.
David Avrin: You know it's kind of an interesting time. There's sort of a dichotomy right now in conversation, there are some who are still waiting for the next shoe to drop waiting for the next pandemic variant.
David Avrin: than others who have the gas pedal to the floor, who are recognizing there's phenomenal opportunities, some of those created.
David Avrin: During the pandemic when some businesses fell by the wayside, we saw others consolidation and strategic acquisitions and others as well.
David Avrin: But we're really have this interesting duality right now, and my guest today Randy Gage has been a push forward.
David Avrin: Positive voice for so long and I've been a fan and and and a new friend for some time, I mean it's just watching him.
David Avrin: inspire audiences around the world, let me give you a quick bio and then we'll check in with him specifically and we'll talk about the business climate today we'll talk about the business environment.
David Avrin: Randy gage is a thought provoking critical thinker will make you approach your business and your life in a whole new way.
David Avrin: randy's the author 14 books translated into 25 languages, including mad genius a manifesto for entrepreneurs risky is the new, safe.
David Avrin: and his recent worldwide bestseller radical rebirth he spoken to more than 2 million people across more than 50 countries.
David Avrin: And, as a member of both the speaker hall of fame and the direct selling hall of fame and when he's not prowling the podium or locked in his lonely writers Garrett you'll probably find him playing third base.
David Avrin: For a softball team somewhere, which means the dude has an arm he's got a gun because that's what you need to third base my daughter was third base varsity all state in Colorado got to the point where I was afraid to even play catch with her, because I like.
David Avrin: dodge in my head because.
David Avrin: She was so freakin strong Randy thanks for taking the time and being on the show.
Randy Gage: And thanks for knowing that third baseman have cannons.
Randy Gage: gotta have a gun actually i'm on a team, right now, where i'm wasting that arm because i'm playing first face just because of some of the internal politics on the team, but.
Randy Gage: You know anytime you want to.
Randy Gage: Get.
Randy Gage: wet it out breathe.
David Avrin: catch the ball.
David Avrin: First base just catch the ball, the.
David Avrin: Third base throws too that's it it's your only job.
David Avrin: Listen, I had a chance to get to hear you recently, you were you spoke at one of the conferences, where I was attending and and.
David Avrin: And I love the energy around of saying listen there's phenomenal opportunities right now.
David Avrin: But, but I think people's mindset is getting in the way, what are you seeing right now post pandemic and granted these podcasts you wanted to be a bit evergreen but as we're coming out of it.
David Avrin: What are what are you seeing in terms of mindset positive negative what's getting in people's way right now.
Randy Gage: what's getting in people's way right now is the media, the new media model of clickbait which clickbait if we define it.
means.
Randy Gage: The need to create fear and outrage, and so the traditional media has it the social media has it and so.
Randy Gage: Even though every tragedy catastrophe crisis always has corresponding hidden benefits.
Randy Gage: People aren't recognizing them because they're getting fed such a steady diet of fear.
Randy Gage: That they can't even think that way anymore they're just petrified they're frozen they're procrastinating there you know laying in bed with the covers pulled over their head waiting for the world to end, unfortunately.
David Avrin: who's doing it right, I mean they're they're, as you said, I mean there's winners in every downturn and for whatever reason.
David Avrin: But it's it's mindset, but it's more than that people actually taking action and doing some pretty exciting things there's been some remarkable innovations that have come out of this time.
Randy Gage: yeah like we're recording the visual part of this.
Randy Gage: podcast on zoom.
Randy Gage: Which is a platform in existed, just like it did today but one 10th of 1% of the population knew what it was now 99.84 to 5% know exactly what it is right, because zoom and Microsoft teams and Skype and all kinds of video conferencing, are the direct benefits of a.
Randy Gage: pandemic that.
Randy Gage: Had the world locked up at home right that's an example of just a hidden benefit that.
Randy Gage: they're always there if you look for them, but unfortunately not enough people are looking.
For.
David Avrin: talk to me about your new book radical rebirth you've written a number of books dozen plus books and languages around around the world What was it about radical rebirth what was the message that you had that you felt the world needed to hear.
Randy Gage: I felt the world needed to hear that you can recreate yourself that you can change your narrative you can change your story and.
Randy Gage: Even if you have a life you don't like or you don't love, or even if you don't like yourself, or, in some cases even hate yourself.
Randy Gage: You can kill off the parts of you that you don't like and you can recreate yourself and so that I felt like that book is really the that's my 14th book and I feel like it's the culmination of all 13 that I wrote before that it's The thing that ties it all together.
Randy Gage: Because I written books for marketers i've written books for entrepreneurs are written prosperity books.
Randy Gage: And this was the whole package like this is how to look at the the major areas of your life, the whether it's God and religion, money and success career and work sex and sexuality all of those things and say what am I core foundational beliefs, are those beliefs serving me.
Randy Gage: Or are those beliefs holding me back.
Randy Gage: And if they're holding me back, how can I destroy them and replace them with more empowering beliefs and that's this this process of radical rebirth that I call in the title that you, you really do make yourself over.
David Avrin: you've been known for a lot of years, as this guru is a really powerful messenger for prosperity talk to us about the difference.
David Avrin: Between prosperity and money or prosperity and wealth, how does one feed the other because clearly it's more than a mindset is the actions that come with it, but talk to me about sort of that dichotomy between prosperity and wealth where's the connection and where do they divert.
Randy Gage: yeah they're so interrelated that's why the basis of that last book was I picked six major areas because I thought and still think that all those areas are part of what we would call a holistic prosperity.
Randy Gage: Your how to manifest a life of health happiness and abundance and because any one of those areas can hold you back like health right if you're not healthy you're not prosperous.
Randy Gage: You could have more money than ilan and bay's those combined if you're not healthy, you would trade all that money in an instant to get your wellness back.
David Avrin: What we saw there was Steve Jobs right, you know, at the end of his life and and the health problems that he had he couldn't buy his way out of it.
Randy Gage: You can't you can't buy your way out of it so, but you don't want to go the other way and say well money doesn't matter and that's the mistake.
Randy Gage: A lot of people have it's.
Randy Gage: Just money or they're just things now let's recognize that it's this part of a holistic whole animal health.
Randy Gage: Mental harmony relationships money material things spiritual grounding all of those things, make up prosperity and.
Randy Gage: When you're not firing on all cylinders you're not really manifesting the kind of prosperity that you're capable of.
David Avrin: let's be a little more tangible so understanding that in terms of that you've got to have your priorities straight.
David Avrin: Talk about today's entrepreneurs talk about some of the opportunities that we're seeing in the marketplace, as consumers are back out.
David Avrin: You know, buying consuming contracting they're gravitating to a new generation of businesses and entrepreneurs.
David Avrin: Who are doing things differently their mindset is different, some of the traditional businesses and vendors of the past that are falling by the wayside, for no other reason.
David Avrin: than they just didn't recognize the changes that are happening talk to us about sort of this new generation of entrepreneurs, that is, do is really radical and creative things in the marketplace that's drawing the attention and the dollars are consumers.
Randy Gage: Health tech huge fintech huge people who are looking at the developments like cryptocurrency and NF to the different model.
Randy Gage: If you think like people say, well, the retailers are having a hard time and what about mom and pop retailers, you know, my answer is always well.
Randy Gage: Is there any other business category, you can think of that still using the exact same business model they had 150 years ago and think that it's still should be working.
Randy Gage: right there isn't right, do you know it'd be like trying to run a travel agency, the way you ran travel agencies in the 70s it's not going to happen.
David Avrin: This is touted can be a can be a primary driver right.
David Avrin: for something.
Randy Gage: You know we're both professional speakers speakers bureaus right this this is going to go the same way as travel agents it's basically it's a dinosaur business model that doesn't reflect the reality of social media, the Internet blogs tribe building the way, like you know, in my case.
Randy Gage: i'm directly.
Randy Gage: Connected to my tribe, I have a podcast I have a blog I have social media channels that announce my events and connect with them right so.
Randy Gage: I get bureau business and i'm happy when I do, but if I was going to sit around and wait for them to make me prosperous i'd be insane because that's a business model that's going down not going up.
David Avrin: talk to us about investing in your business, I know that.
David Avrin: You were talking about and i've read i've read up on a lot of your your writings as well and there's a lot of people talking about debt.
David Avrin: And scarcity and and the things that we should do to you know not spend so much money on frivolous kinds of things as well.
David Avrin: But there's a balance isn't there, I mean there's a balance, for me, my wife and I talked about this a lot I don't want to live a life of deprivation in the quest for.
David Avrin: Wealth at some future date or after death, where do we, how do we find the balance.
David Avrin: Because, as consumers, clearly, you know my audience and others as well, they want people to continue to spend.
David Avrin: But but what's your mindset what's your philosophy in terms of how we spend and why we spend and and how do we do that more effectively to build that wealth, but also live a good life.
Randy Gage: Well, you threw out a lot of things there because you started with investing and then went into purchasing and then went into how we do both in a prosperous way so let's try to take it, step by step.
Randy Gage: i'm totally against debt, one of the principles I teach is to become debt free as quickly as you can.
Randy Gage: But it makes sense to use debt when you can create leverage.
Randy Gage: So if you can buy a 12 unit apartment building that as a value of.
Randy Gage: A million dollars, and you can do it with only $100,000 down and you're creating that kind of leverage and the cash flow from that building is going to pay off the know hey that's a prosperous way to use debt that's a prosperous way, do you know in.
Randy Gage: My business i'm always investing in online learning platforms on investing in the back, end the it part of my business how I can deliver.
Randy Gage: My tangibles electronically digitally.
Randy Gage: i'm investing in marketing.
Randy Gage: So I believe in investing where you're going to get that return on your investment that's a whole different category than.
Randy Gage: Borrowing money to buy a new car.
Randy Gage: Borrowing money to get a furniture set a sweet, you know, a dinette set or a new HDTV that's probably not a prudent way to do that so.
Randy Gage: The next part of your question about you know hey when do we buy what, how do you create that balance i'm always looking for.
Randy Gage: Is this going to really enhance my life, so I have no problem at all turning down a contract that might make me 30 or $40,000.
Randy Gage: Because it falls on a weekend when my softball team has playoffs or a tournament.
Randy Gage: Because that is one of the things that I do know light up about the fact that I can still get out and play in the fresh air in the sunshine and challenge my body and challenge my mind that's important to me so i'm willing to give up income for that.
Randy Gage: But you need to say is you know you find the things that really matter to you i'm a tall guy so it matters to me that I fly first class and i'm not in a seat designed for somebody who's five foot nine.
Randy Gage: I have to be productive on the road i'm speaking to 10,000 people I don't want to do that, after flying economy to Australia, in the middle seat row 35 across from the lab i'm not going to be able to so you know.
Randy Gage: luxury travels and important thing for me.
Randy Gage: If you're five foot six and you travel one time, a year it's probably.
David Avrin: less important yeah little.
Randy Gage: Maybe your thing is you love motorcycles and you want a Harley Davidson or you're a skier and you want a.
Randy Gage: Separate you know, a second home in the mountains at a ski resort find the things that really matter to you, and you know spend the money on those and then just don't go for the.
Randy Gage: instant gratification stuff.
Randy Gage: Go for this stuff that really adds meaning to your life, the stuff that creates memories, with the people that you love.
David Avrin: me, but your audience who loves Randy gage who were the people that hang on your every word and what are the things that not just you encourage them to do, but where are the businesses.
David Avrin: That you see some real runway for in the coming years you have 10s of thousands who who probably far more that read your books and attend your your presentations and follow your your blogs, and your your podcasts what do they do for a living and what are they getting from you.
Randy Gage: All right, let me take a quick break here and then i'll answer that all right.
Randy Gage: Absolutely okay i'll be back.
David Avrin: Sorry.
Randy Gage: hang on there so you're ash.
David Avrin: we're going to we're going to cut this part.
David Avrin: And and i'm going to probably re asked that question randy's been a little bit under the weather so we're going to continue recording.
David Avrin: And then we'll just pick this up when he gets back.
He.
Randy Gage: Alright, hopefully, you don't have to re ask that question, I thought that was a great question.
David Avrin: was about about who who's your audience.
David Avrin: or hang on one second because somebody just flushed see that they would have happened right in the middle of all right, yes we're going to pick it up right here.
Randy Gage: say that again.
David Avrin: No that's my my podcast producer.
David Avrin: Just just.
David Avrin: Just a note for him, but but, but once again like who who loves Randy gage what did they do for a living and what do they get from you.
Randy Gage: I think my biggest market is entrepreneurs, people who are self employed a lot of people in direct selling a lot of sales people and a lot of tech, high tech people Silicon Valley types.
Randy Gage: I do get corporate people, but I think the more forward thinking ones who approach their job more with an entrepreneurial mindset.
David Avrin: sure.
Randy Gage: You know at the essence of my work it's always I always believe everything comes down to this ultimate question, do you want to be a victim or do you want to be a victor and just like you opened up the talk.
Randy Gage: With hey here we are in the end of this pandemic.
Randy Gage: that's what's happened over the last two years, some people have chosen to become victims other people have chosen to become victor's so the people who take responsibility for their life and don't want to be victims that's really my tribe.
David Avrin: talk to me about the shift, I mean what are they go through listen you and i've been around this game for a long time.
David Avrin: there's no shortage of, and you know it all respect for the mountain climbers and the people that have overcome physical disabilities and transcend to those things very, very inspiring stories.
David Avrin: But they're sometimes lacks I think in my mind, a direct connection to what their people are doing on a daily basis, what are the tools that you're giving.
David Avrin: These entrepreneurs and others what's the shift that occurs as a result of the time with you, with your books and others as well that helps them get past the blocks that they have.
Randy Gage: i'm the outside boys like for the corporate clients, I have where i'm on the retainer contracts i'm they're outside.
Randy Gage: Strategic advisor they call me and say hey I I don't know if my VP of marketing is right or I don't know if I hired the right person for a CFO or.
Randy Gage: I have these problems with my board of directors or like when the pandemic happened, you know I have people calling me.
Randy Gage: You know in what like march 2020 and hey I get my product from this country they're talking about closing the border what and I was like okay listen.
Randy Gage: we're going to hang up the phone in three minutes from now, I want you to Google warehouse space, I want you to find some I want you to drive there, I want you to buy the biggest.
Randy Gage: rent the biggest at least 35 to 40,000 square foot warehouse I want you to place an immediate order and I don't want to talk about what their particular product.
Randy Gage: sure that would be trade confidence.
Randy Gage: But.
Randy Gage: Then I was like do that then call me back in an hour and that's what they did, and they got a warehouse and then we put in an order for about $2 million worth of their product.
Randy Gage: And they got it across the border two days before the border was closed because of cold but.
Randy Gage: So they survived the business the you know the pandemic and they're still in business, and now they can prosper, but had they not done that they would have been out of business by June of 2020 because they would have had enough no inventory to sell even though.
Randy Gage: They had.
Randy Gage: People in their market who want to buy their product line and they had the ability to deliver it during the pandemic.
Randy Gage: So really i'm just they pay me to help them think differently and challenge the way they think i'm really big on the two superpowers I believe our deep thinking and multi disciplinary thinking and that's what i'm trying to challenge the people I work with to do.
David Avrin: Is it the opposite of those I mean, are you offering a counter voice to those who are saying circle, the wagons, those who are tapping on the brakes.
David Avrin: Because clearly you come at it from a strategic perspective, I mean it's not just saying hey i'm the guy who's going to say be bold go for it.
David Avrin: That you've got that strategic mindset as well, but even for some of the smaller entrepreneurs and the people who who follow you and respect you and listen to you what's the shift that's going on for them.
Randy Gage: yeah i'm definitely the guy who is saying no don't tap the brakes know put your put your foot down on the accelerator.
Randy Gage: I wrote a book in came out in 2013 called risky is the new, safe.
Randy Gage: and
Randy Gage: I was about how to peer around the corner and see what's happening in the future.
Randy Gage: And, as I did the radio interviews to you know TV interviews to promote that book, I mean the shows, I was on they just thought I was crazy, because I was talking about these wacko ideas like bitcoin and ride sharing Apps and.
Randy Gage: exploration of you know vacationing on the moon, and the ability to you know genetic engineering and breakup of the EU.
Randy Gage: And things like that that you look at him now you say, well, of course, those Those are all obvious things but.
David Avrin: They weren't back then, now they weren't.
Randy Gage: They then people thought I was crazy and any futurist tell you the future is already it's always here.
Randy Gage: it's just not evenly distributed, yet I forget the guy's name, who originally made that quote but pretty much any futurist is going to adopt that philosophy it's here already right, so you just have to say Okay, we know what the future is going to be take some critical thinking.
Randy Gage: showed some deep thinking, but it's there the answers are there and then you say okay so that's the issue.
Randy Gage: What are the challenges that are going to come out of that issue and if you can know what are the three things that keep your target market awake at night at 3am you'll never be out of work, you will never.
David Avrin: lack for clients you.
Randy Gage: will always have people crawling naked over broken glass to throw money at you, because you help them solve problems and add value.
David Avrin: Do you think we have a greater tolerance for appetite for some of those innovations, because we've seen such a rapid.
David Avrin: influx of some of those or somebody was saying that many ways to coded accelerated what's long been predicted about how we're going to do business in a variety capacities and the delivery in the real time everything.
David Avrin: Do you think people are less skeptical and more willing to embrace because they've seen how rapidly some of those things have come to fruition.
Randy Gage: yeah I think there's some of that the the pandemic forced people to do that, and my mother is 80 something maybe 85 now this year, and she shopped for groceries online, for the first time in her life, she learned how to navigate websites, for the first time in her life.
Randy Gage: Right now, that would not have happened if the pandemic didn't happen, so there is definitely some of that the problem I just wrote a blog on this, the other day about how we just automatically assume anything new and high tech is better.
Randy Gage: But that's not automatic that's not always true and that's why I believe one of the skill set what keeps me working what keeps me in demand.
Randy Gage: Is my ability for critical thinking and that's why I say multi disciplinary thinking and deep thinking, these are the superpowers for creating prosperity in the new world because.
Randy Gage: Anybody you know not anybody, but, most people can learn how to work with intelligent machines, so now we can they can do stats and forecasting and they can assemble.
Randy Gage: All marine you know gigabytes of data and they can make certain assumptions on that and that's what engineers do that's what people that's what a lot of visionary leaders do.
Randy Gage: And then you have people who can do that with out the machines, who can just say you know, the thing I wrote in the blog was like so we say well it's it's an advanced, because now our eight year old doesn't have.
Randy Gage: to learn multiplication tables, we can teach them how to.
Randy Gage: run a calculator on their smartphone.
David Avrin: Which.
Randy Gage: Of course, every eight year old has a smartphone right and we say well that's that's obviously progress, but maybe it's not.
Randy Gage: Because what happens in the brain development and the thinking process when a child has to learn multiplication tables right the benefit there that they're not getting with that smartphone.
Randy Gage: I remember having a.
David Avrin: conversation with with my son about him being frustrated, why do I have to learn this on never use this again well that's part of the learning is is how do you learn to do things you don't want to do.
Randy Gage: That you will ya know you're.
Randy Gage: The answer to him, has to be because you're learning how to operate your brain, and that is something you will are going to need to do again.
Randy Gage: Right that's that's the part that nobody's talking about and i'm saying, those are the people that are going to really be in demand in 2025 and 2030 and 2040 is to people who can.
Randy Gage: Do that critical thinking without.
Randy Gage: The intelligent machines, who can you know I schedule thinking time every week in my planner and I have my favorite little area on the so fun I get my Green tea and I get a notepad and a pen and I have no devices of any kind, and I think for 45 minutes.
Randy Gage: And people today think like this is some quaint relic of the days of Marcos or alias and the stoic and only sages and philosophers would want to do these kind of things, but i'm saying no that's what every entrepreneur in the world should be doing right now.
David Avrin: As we wrap up if we look to the future, where the real opportunities for entrepreneurs and others are I like what you said before, and let me say a little bit more about.
David Avrin: The whole idea of of.
David Avrin: Recognizing what some of the new advancements and the new amenities, the new changes, anticipating what's coming your cuz you're right, we see the clues I mean for the future is.
David Avrin: it's not that they're they're wildly prognosticating the clues I mean there's elements of it are already here, and some of them were adopting.
David Avrin: Long available technologies just more broadway, but do you see it as some of the real opportunities saying look at all those advancements those are new manatees those new conveniences.
David Avrin: What challenges will those create for others for competitors for consumers in terms of implementation is that, where some of the new services and the needs are going to come from, because the ancillary challenges brought about by by bigger changes.
Randy Gage: two approaches to this one is yes that's what we need to do we need to look around the corner and see what's coming next.
Randy Gage: But the other part of it, and the part that people forget is, we also have to look around the corner and say what isn't going to change what will still be the same five years from now 10 years from now, right so like in the risky book, one of the things I said was the World War three.
Randy Gage: The next World War three.
Randy Gage: is going to be streaming video.
Randy Gage: and, obviously, you know we're in a very delicate time right now russia's invaded Ukraine if depending on when you're listening to this if you're.
Randy Gage: 10 years from now, right now, the world we're talking about World War three and a much more similar thing right.
Randy Gage: So I don't mean to diminish that or whatever, but i'm just saying what I wrote in the book is like that's going to be the big business model coming up, because there will be trillions of dollars at stake because you know what's not going to change.
Randy Gage: or it's not going to change is there's going to be millions of people who don't want to think for themselves.
Randy Gage: there's going to be millions of people looking for someone to tell them what to think and millions of people who say my life is just so fucking boring, please give me some entertainment that I can.
Randy Gage: sit in front of for the next.
Randy Gage: six hours before I collapse and fall asleep, so I don't have to think about my life of quiet desperation until tomorrow at 630 and when the alarm goes off right.
Randy Gage: Right so Amazon is spending $500 million.
Randy Gage: In Lord of the Rings a TV show right that's what i'm talking about i'm talking about they just bought MGM they just closed.
Randy Gage: room at like.
Randy Gage: 8 billion bucks or 13 billion bucks on what they paid for that you have marvel and you know Disney by and marvel Disney buying Star Wars for $4 billion dollar purchases.
Randy Gage: And those were bargains right Disney probably made back there $4 billion on Star Wars in two years, and now they've probably made.
Randy Gage: 80 billion since then and they're going to make another 500 billion after that right, because they recognize hey that isn't going to change.
Randy Gage: People want escape people right, so you look at the things like that, and so there's a positive way to do this, and obviously there's a negative way to do that, but so you know you.
Randy Gage: You just look for Okay, what are the things that are going to change and create demand.
Randy Gage: And what are the things that are not going to change and that's why I just think you know Jeff bezos might be the savviest entrepreneur who has ever walked on Planet Earth when I just look at the moves that he's made up to this point and.
Randy Gage: You know, if you read his.
Randy Gage: shareholder letters which are legendary most you know, like they teach college courses on just his annual letter to shareholders.
Randy Gage: And I don't know it was probably five six years ago, I remember he talking about hey you know let's talk about what's not going to change.
Randy Gage: People are going to want stuff delivered fast they're going to want free shipping.
Randy Gage: they're going to want ECON economical prices, you know, the more we can develop this scale and bring down our unit costs and bring down our delivery costs and.
Randy Gage: We electrify the fleet and we use drones for delivery and we invest in aws and it was just visionary but visionary, not just of the things that are going to change, but the things that remain the same, and.
Randy Gage: that's part of the equation every entrepreneur has to think about both sides of that coin.
David Avrin: talking to Randy gage Randy if people want to get in touch with you and learn more about you or follow you or your books or others as well, how do they get in touch with you.
Randy Gage: All right, I don't look for me on social media I close down all my accounts and i'm no longer live there.
Randy Gage: Randy gage.com is kind of my starfleet command site, and you can find my blog there, and my podcast there, and whatever live events or anything i'm doing there.
David Avrin: cool Thank you so much, listen, I appreciate the opportunity like I said we've been in each other's orbit for a long time, and I appreciate the opportunity sit down hang on for a second we'll talk, on the other side of this real quickly.
David Avrin: You can pick up my copy copy of my new book the morning huddle powerful customer experience conversations to wake you up.
David Avrin: And shake you up and win more business and all my other ones for those watching the video version of this are strategically located next to my head here as well.
David Avrin: All books on Amazon be sure to click to like this podcast subscribe leave your comments below and click the little bell icon to receive notifications of new episodes and you can learn more about my keynote speaking.
David Avrin: and consulting a David Avrin calm thanks for tuning in this is the customer experience advantage podcast check out past episodes leave a comment big thanks to my guest Randy gage and thanks to all my subscribers as well i'm David Avrin be good.